Job Description

Duration: 12 Months

The position is currently Hybrid, where the employee will be in-office or working from home two-to-three times per week.

Responsibilities

• Mitigates risk through the resolution of clients' due balances.
• Ensures that a quality product is delivered to the branch and client in an accurate timely manner and that all branches and clients are supported with a high degree of quality service
• Answers inbound calls to resolve past due balances and meet daily collections and call goals. Initiates calls to clients based on risk to resolve outstanding receivables.
• Decides to release or hold an at-risk account based on established policies and procedures to mitigate risk.
• Researches EFT transactions that have been returned from the bank to recollect the funds owed by the client.
• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency.
• Please make sure to escalate client issues to appropriate departments to ensure timely collection on account.
• Maintains daily call requirements based on the forecast provided to ensure standards are met.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected

Recruiter Details

Name: Vinod Sahani

Email: vinods@ustechsolutionsinc.com

Internal Id: 25-31649

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