About TCS :
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
About Job:
Job Title: Avaya Developer
Location : Las Vegas, Nevada, United States
Job Type: Full Time
Technical skills:
Candidate should have Operational experience in the following areas
• IVR (Interactive Voice Response) and (CTI computer-telephone integration)
• Proficient in VXML - Voice eXtensible Markup Language
• Call center domain Knowledge
• Java proficiency
• Database- Cloud AWS Knowledge
• Open shift preferable
Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills
Job Description ABOUT THE JOB Must be at least 16 years of age, have excellent communications skills, some computer experience helpful, good math skills, enjoy interacting with people in a fast-paced work environment.
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