Job Description

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 

The Intercom Creative Studio is seeking a dynamic Mid-Level Designer with a proven track record in designing for multi-channel marketing initiatives. In this role, you'll tackle a wide range of projects, working closely with our marketing team and collaborating across the broader organization. Our in-house creative team may be small, but we're growing fast, bringing together a talented and diverse group of professionals with unique backgrounds and expertise. We're committed to fostering an environment where creativity thrives, constantly seeking new ways to keep our work innovative and impactful. Above all, we prioritize the well-being and growth of every team member, ensuring that our studio remains a place where both creativity and health flourish.

What will I be doing? 

• Execute high-impact designs for marketing campaigns across multiple channels, adhering to established visual styles. This includes paid and organic digital content, reports, e-books, webinars, events, deck design, sales enablement materials, and more.
• Proactively identify opportunities to refine templates, streamline design production processes, and contribute to the ongoing success of the design team.
• Take full ownership of the final production and flawless execution of campaigns, ensuring design excellence from concept to completion.
• Apply new and evolving design systems to branded touch points, ensuring consistency and innovation across all materials.
• Position Intercom’s brand as an industry leader and trusted reference point through bold, strategic design.
• Elevate Intercom’s social media presence by crafting impactful visuals for both static and video-based content.
• Collaborate with animators to develop engaging motion-based assets that enhance our visual storytelling.
• Deliver high-quality design work that aligns with both our brand identity and business objectives, driving measurable outcomes.
• Partner seamlessly with designers, writers, producers, and marketers to ensure projects are executed efficiently and creatively.
• Continuously deepen your knowledge of Intercom’s products and maintain a strong understanding of our B2B SaaS audience, ensuring empathy-driven design.

What skills do I need? 

• 5+ years of design experience with a robust portfolio that demonstrates a wide range of brand and marketing design work.
• Expertise in Figma and Adobe Creative Cloud, with proven proficiency in creating high-quality designs.
• Exceptional attention to detail, able to focus on the finer aspects of design while maintaining a strategic, big-picture perspective.
• Skilled in finalizing projects for delivery across both digital and print mediums, ensuring flawless execution.
• Experience collaborating effectively with fellow designers, contributing to a cohesive creative process.
• Capable of taking direction while also working independently, driving projects to completion with minimal oversight.
• Adept at balancing an awareness of emerging design trends with a commitment to upholding Intercom’s core brand identity.
• Strategic thinker with a deep understanding of how changes can impact the brand at a systems-wide level.
• Strong communication skills, with the ability to convey ideas clearly, honestly, and respectfully to team members and stakeholders.
• Confident in articulating and defending design decisions to senior leadership, grounded in both creative and business rationale.
• In-depth knowledge of Intercom’s brand strategy, with the ability to apply it thoughtfully across various touch points.
• Strong business acumen, understanding how design contributes to broader business goals and strategies.
• Comfortable navigating ambiguity, adapting to evolving project needs with agility and confidence.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $138,750 - $161,250. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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