Job Description
CNCPTS is a heritage retail brand that celebrates the confluence of ideas and creativity. Founded in 1996 by Tarek Hassan in Cambridge MA, CNCPTS has brick-and-mortar locations in NYC, Miami and Dubai, with its flagship located in Boston, MA. They are renowned for pioneering iconic collaborations with purveyors across global fashion houses, designing their in-house private label line, and sourcing the utmost of quality in the world of footwear, apparel, and accessories.
Job Overview The concierge is responsible for greeting customers and staff as they enter and depart the store. They will be responsible for maintaining store occupancy levels and keeping track using a hand counter on how many people enter the store throughout the day. During non-peak times, the concierge will be responsible for ensuring the patio area is clear of debris, so clientele can access the store easily.
Duties •Engaging and assisting employees and visitors
•Directing clientele to sales associates and to points in the store that they're interested
•Ensuring clientele's luggage is left at the front door
•Maintaining patio area and walkway, including sweeping, leaf blowing, etc.
Required Competencies Customer Focus (Internal and External) : A strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first.
•?Understands this is an organizational orientation toward satisfying the needs of potential and actual customers
•?Ensure that the whole organization, not just frontline service staff, puts customers first
•?Ensure all activities, from the planning of a new product to production, marketing, and after-sales care, are built around the customer
•?Understand that every department and every employee should share the same customer-focused vision
•?Practice good customer relations management and maintain a customer relations program
•Demonstrate ability to balance the needs of the organization and the needs of the customer
Action Oriented: The ability to take practical steps to deal with a problem or situation.
•Enjoy working hard
•Full of energy for the things one sees as challenging
•Not fearful of acting with a minimum of planning
•Seizes more opportunities than others
Customer Focus: The ability to proactively strive to address customer concerns and needs.
•Is dedicated to meeting the expectations and requirements of internal and external customers
•Gets first-hand customer information and uses it for improvements in products and services
•Acts with customers in mind
•Establishes and maintains effective relationships with internal and external customers and gains their trust and respected
Detail Oriented: The ability to focus on specific, intricate aspects of a task, project, or plan.
•Explores the topic or issue and the reasons behind it or related to is
•Proactively plans for correcting any issues
•Has a discerning
Multitasking: The ability to perform more than one task or activity over a short period of time.
•Is good at establishing clear directions
•Sets stretching objectives
•Distributes the workload appropriately
•Lays out work in a well-planned and organized manner
•Maintains two-way dialogue with others on work and results
•Brings out the best in people
Organizing: The ability to utilize your resources in an effective manner.
•Can marshal people, funding, material, and/or support to get things done
•Can orchestrate multiple activities at once to accomplish a goal
•Uses resources effectively and efficiently
•Arranges information and files in a useful manner
Peer Relationships: The ability to maintain a friendly or pleasant disposition and connection with colleagues.
•Can quickly find common ground and solve problems for the good of all
•Can represent one's own interests and yet be fair to other groups
•Can solve problems with peers with a minimum of noise
•Is seen as a team player and is cooperative
•Easily gains trust and support of peers
•Encourages collaboration
•Can be candid with peers
Planning: The ability to look ahead towards a goal and lay out steps to achieve it.
•Accurately scopes out length and difficulty of tasks and projects
•Sets objectives and goals
•Breaks down work into the process steps
•Develops schedules and task/people assignments
•Anticipates and adjusts for problems and roadblocks
•Measures performance against goals
•Evaluates results
Time Management: The ability to organize and plan how to divide your time between specific activities.
•Uses their time effectively and efficiently
•Values time
•Concentrates their efforts on the more important priorities
•Gets more done in less time than others
•Can attend to a broader range of activities
Experience
•0-3 Years of Receptionist or equivalent experience (optional)
•0-3 Years of retail security experience (optional)
Education
•High School Diploma or equivalent
The base pay range for this position is $20 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
CNCPTS is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to disability, you may email us at recruiting@cncpts.com
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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