Job Description

The ideal Energy & Sustainability Project Manager candidate is someone with deep project management experience in the energy efficiency, sustainability, or environmental sectors. Bonus points if you've worked on behalf of cities/states or understand energy benchmarking and building performance standards.

Responsibilities

Program Design and Project Management

• Work with a portfolio of building owners that serve and/or house climate vulnerable communities on behalf of a key government/city client. Support includes energy benchmarking, energy audit review, and project planning of building energy- efficiency upgrades.
• Assist building owners in securing applicable rebates and incentives related to energy efficiency improvements, and facilitating financial support for energy - efficiency upgrades.
• Develop and document comprehensive project processes and standard operating procedures (SOPs) to ensure consistency, efficiency, and compliance across all project activities.
• Support the implementation of energy-efficientcy upgrades providing assistance connecting with building owners with qualified contractors, reviewing bids, and selecting a contractor.
• Develop and maintain a database of rebates and incentives relative to building energy - efficiency upgrades.
• Coordinate energy audit scheduling, providers, budgets providers, and timelines.
• Understand client database needs and collaborate closely with the software development team to prioritize the design and deployment of feature enhancements and the resolution of bugs.
• Lead all aspects of program project management including setting agendas, running project meetings, adhering to project schedules, compiling reports, etc.
• Develop and present client deliverables, including but not limited to, program and training materials, communication plans, reports, and public documents. Ensure they are accurate and high-quality.
• Identify and manage risks and opportunities across multiple projects.
• Generate and analyze various program or customer statistic reports using Salesforce, Microsoft Excel, internal Touchstone IQ tools, and other related software.
• Be proactive and exercise initiative in identifying, tracking, and escalating impediments to project success.

Team Oversight

• Hire, train, and support oversight of Energy & Sustainability Specialists who provide phone, email, and virtual support to building owners and managers who are tasked with complying with building benchmarking and performance standards programs.
• Provide leadership and mentorship to Energy & Sustainability Specialists by fostering a positive team environment and providing direction in ambiguous situations.

Customer Success

• Manage and oversee the help center operations for a key government energy benchmarking and building performance standard program on behalf of Touchstone IQ products.
• Meet contractual obligations for our client(s), including but not limited to turnaround time on all correspondences, +90% compliance rates, reporting, and outreach commitments.
• Achieve superior client satisfaction and retention rates.
• Elevate opportunities to enhance the customer service experience with a focus on continual team improvement.

Company Support

• Provide ad hoc support for corporate initiatives. These include – but are not limited to – gathering data and documenting processes, supporting business development, compiling industry and competitive research, creating marketing content, providing software improvement recommendations and conducting quality assurance testing, and conducting potential customer outreach.
• Stay up-to-date on industry trends and news, sharing this internally and with clients as appropriate.

Qualifications/Competencies/Experience

• Minimum of 3 years of experience working in the energy/sustainability/environmental sciences sector.
• Clear and effective verbal and written communication skills including the ability to actively listen, proactively problem solve, and be highly responsive to the needs of our multi-functional internal team and all customers with whom you interact.
• An ability to represent the company with a high degree of professionalism.
• A demonstrated ability to operate and educate others on robust CRM tools and technology platforms.
• Deep knowledge of all client programs and Touchstone IQ products.
• Good judgment and use of analytical skills in ambiguous situations.
• Outstanding attention to detail combined with the ability to see the big picture.
• An ability to prioritize and manage time effectively across multiple projects and competing deadlines.
• Understanding client contracts, scopes of work, and deliverables to enable responsible time tracking and project prioritization.
• A strong understanding of enacted energy policy, energy concepts, and the ability to educate others in a practical and technical manner.
• A growth mindset — someone who is able to adapt to change and incorporate constructive feedback.

Benefits

Compensation for Program Managers and Project Manager is dependent on experience with a base salary ranging from $65,000-$115,000 based on qualifications and experience. Benefits include healthcare and dental insurance, parental leave, a Denver RTD EcoPass, a hybrid work schedule (3 days in office; 2 days at home), paid holidays, vacation and sick days as well as a matching 401k package.

Company Overview

Touchstone IQ ( is a leading-edge building energy management software & services company. The Touchstone IQ software platform aggregates complex energy data and automates analytics, benchmarking, and forecasting, with customized dashboards supporting building owners, governments, and utilities in meeting their energy & sustainability goals. Founded in 2014, Touchstone IQ was created by a group of long-standing energy efficiency engineers and seasoned software development professionals. We realized the value an easy-to-use energy management software could provide—not only for building owners—but also cities and states working to achieve their climate action goals. Working in collaboration with prominent city governments and corporate real estate owners, the Touchstone IQ team perfected a tool that eases the pain points associated with achieving energy management goals, as well as complying with energy benchmarking and performance regulations. To learn more about our company please visit:

Notice of e-Verification Process

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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