Job Description

Job Description

Job Description

We are on the lookout for a meticulous and efficient Help Desk Analyst I to join our team in Phoenix, Arizona. As a Help Desk Analyst I, you will be at the forefront of handling customer inquiries, maintaining customer records, and troubleshooting network issues. This role provides a contract to hire employment opportunity, where you will be working in the tech industry, providing critical support to enhance our customer service experience.

Responsibilities:

• Accurately processing customer applications and maintaining up-to-date customer records.
• Resolving customer inquiries in a timely and professional manner.
• Providing support for Microsoft Office 365 and ensuring its smooth operation.
• Leveraging your expertise in Active Directory to manage user accounts, groups, and system configuration.
• Troubleshooting network issues to ensure minimal downtime and maximum operational efficiency.
• Monitoring customer accounts and taking appropriate action when necessary.
• Ensuring all customer interactions and transactions adhere to company policies and guidelines.
• Collaborating with team members to improve customer service procedures and standards.
• Continuously updating your knowledge of our products and services to provide accurate information to customers.
• Providing feedback and suggestions to improve the efficiency and effectiveness of our customer service processes.• Proficiency in Microsoft Office 365 is required for this role
• Solid understanding of network troubleshooting is essential
• Hands-on experience with Active Directory is necessary
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced, demanding environment
• Strong customer service skills and ability to handle technical inquiries
• Ability to work effectively both independently and as part of a team
• Willingness to keep up with advancements in technology and continuously improve skills
• Previous experience in a similar role would be advantageous
• Relevant certifications in IT Support or related field will be considered a plus.

Job Tags

Contract work,

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