Job Description

Job Description

About Us: XIT Rural Telephone is a leading rural telecom providing fiber solutions to northwest panhandle. Our commitment to delivering exceptional internet, IPTV, and dial tone service drives us to improve and expand our network.

Job Summary:

The Install and Repair Technician will be responsible for installing, troubleshooting, and repairing telecommunication services for residential and business customers. You will work hands-on with various equipment and technologies, ensuring that our customers remain connected in areas where dependable communication services are essential.

Primary Responsibilities:

• Install, configure, and test internet, phone, and IPTV equipment
• Install and maintain aerial and buried fiber
• Perform skilled duties related to fiber splicing
• Perform routine inspections, preventive maintenance, and equipment upgrades.
• Perform fiber facilities locates as needed.
• Interact professionally with customers to explain technical issues, equipment usage, and service enhancements.
• Maintain a friendly, courteous demeanor to ensure customer satisfaction and foster positive relationships.
• Accurately document all work performed, including installations, repairs, and troubleshooting steps.
• Maintain updated inventory records of equipment and tools.
• Ability to navigate and interpret standard telecom maps.
• Perform other duties as assigned by XIT
• Ability to be in an On-Call rotation

Qualifications:

• High school diploma or equivalent (technical training in telecommunications preferred).
• 1-2 years of experience in telecommunications installation and repair, or a related technical field is a plus but not required.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Comfort working in various weather conditions and rural settings.
• Valid driver’s license and a clean driving record.
• Ability to lift and carry up to 75 lbs, climb ladders, work at heights, attics, and cold and hot weather conditions.
• Flexibility to work long and varied hours. The typical schedule is Monday to Friday, 8am-5pm, with an hour lunch. The minimum is 40 hours a week, with the expectation that job duties will be fulfilled and extra hours may be necessary

What We Offer:

• Competitive compensation and comprehensive benefits package.
• Opportunities for career growth and professional development.
• A supportive team environment committed to serving rural communities.
• Company-provided tools and vehicles.

How to Apply:

Interested candidates should submit their resume detailing relevant experience to cwheeler@xitcomm.net.

XIT is an equal-opportunity employer and encourages applicants from all backgrounds to apply.

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