Job Description

Job Description

Job Description

As the Lead Marketing Concierge , you will be responsible for the generation of leads, promotion/booking of eligible vacation ownership presentations, and the promotion/sale of vacation packages where applicable to Hilton Grand Vacations Owners, Club Members and other qualified customers. You will also assist in the implementation and tracking of current and future marketing programs.

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WHY DO TEAM MEMBERS LIKE WORKING FOR US:

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• Pay rate is $19.00 per hour, plus commission & bonuses governed by a compensation plan. Lead Marketing Concierge have targeted annual earnings of $75,000 per year, with some Team Members earning substantially more based on their individual performance.
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• Competitive wages
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• HGV Offers Day One Team Member Benefits!
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• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
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• Recognition Program and Rewards
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• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
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• 401(k) program with company match
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• Paid Sick Days
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• Numerous learning and advancement opportunities
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Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. 

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SCHEDULE DETAILS:
Our Lead Marketing Concierge will work a flexible schedule to include weekends and holidays.

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ADDITIONAL RESPONSIBILITIES INCLUDE: \n

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• Provide concierge services to guests by recommending local dining experiences and attractions while presenting ownership opportunities.
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• Acts as a mentor and coach for new Team Members in an effort to improve and support onboarding program.
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• Provides feedback and areas of opportunities to Marketing Management.
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• Handle customer related issues or concerns
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• Other tasks assigned by the management.
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Qualifications

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What are we looking for?

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Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. 

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To fulfill this role successfully, you must possess the following minimum qualifications and experience: \n

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• High School Diploma/GED
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• Able to work flexible schedules including mornings, evenings, weekends and holidays
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• Minimum 2 years customer service experience
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• Minimum 1 year sales, sales related marketing, concierge, or optional tour and activity sales experience
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• Intermediate computer proficiency with the ability to learn
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• Self-motivated and goal oriented with excellent communication and verbal presentation skills with the ability to persuade others and overcome objections.
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• Excellent interpersonal and guest relations skills
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• Thorough understanding of the local area
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• Proficiency in English (speak, read, write)
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

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• Minimum 6 months of Timeshare Marketing experience

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• 1 + year experience in a performance based position with a commission component to its compensation structure

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Tags

Hourly pay, Holiday work, Local area, Flexible hours, Day shift, Afternoon shift,

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