Job Description

Maureen Colliss - State Farm Agency, located in San Bruno, CA is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Office Manager (sales/service) - State Farm Team Member. This is a position covers service and sales for a well-established State Farm Agent.

To be considered for this position you must meet the following criteria:

1. Must have recent State Farm experience

2. Must have an active Property and Casualty Insurance license

3. Must be able to commute to our San Bruno, CA agency location, this is an in-house position.

If you have a talent for sales and service, and understand the needs and motivations of people, we want you on our team! As our Office Manager, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Must have office management skills.

You will receive:

• Salary plus commissions (70,000 - 100,000 annually)
• health insurance benefit contribution
• retirement plan.
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Recent State Farm experience
• Office management skills
• Sales and/or customer service experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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