Job Description

ALL LEADS PROVIDED

Position Summary:

Reporting to FMS Leadership, this position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This role operates in a fast-paced call center environment and leverages customer contact software to engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions.

This role works with leads provided by Fay Servicing, purchased leads from GenStone Financial and self-generated referrals to guide customers through the refinance and purchase loan application process. This position explains loan product structures to potential borrowers, maintaining compliance with all federal, state and company policies.

Core Functions and Responsibilities:

· Make automated outbound calls to current customers and new leads generated or purchased through third-party sources.

· Engage potential borrowers to assess financial needs and recommend appropriate mortgage solutions.

· Convert inbound and outbound calls into funded loans by effectively communicating loan product benefits.

· Generate referral business from active customers and self-generate sales through personal networks.

· Conduct in-depth borrower interviews to evaluate financial and credit data.

· Educate borrowers on loan structures, pricing and the long-term benefits of different financing options.

· Set proper expectations throughout the loan application process to ensure a smooth customer experience.

· Assist borrowers in completing the loan application process for both purchase and refinance transactions.

· Review loan applications and documentation to determine creditworthiness and eligibility.

· Proactively manage a loan pipeline to ensure timely processing and closing.

· Maintain thorough knowledge of lending programs, policies and regulatory requirements, ensuring all federal and state compliance guidelines are met, including HDMA requirements.

· Provide clear and consistent communication to borrowers regarding loan terms and process updates.

· Partner closely with internal teams to facilitate seamless loan processing and closing.

· Develop domain knowledge of Fay’s business to include an understanding of organizational objectives.

· Develop positive working relationships within the team and across the organization.

· Ensure compliance with Fay’s policies, processes and practices. Successfully complete all department and company required training.

· Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct.

· Demonstrate behaviors that align with Fay's Values and Operating Principles.

· Perform other duties and responsibilities as assigned.

Qualifications Required:

· Associate’s Degree required; Bachelor’s Degree in Business or Finance preferred

· Active NMLS license required, with multiple state licenses preferred

· 2+ years’ experience in an inside sales mortgage originations environment, with a proven track record of success

· Residential loan origination experience preferred

· Demonstrable ability to multi-task, self-manage and self-motivate to drive new business

· Prior experience working with Loan Origination Systems (LOS), preferably Encompass

· Solid skills and experience in MS Word, Excel and Outlook

Skills & Abilities

· Strong verbal and written communication skills

· Strong interpersonal skills

· Strong analytical skills

· Solid decision-making abilities coupled with sound judgment

· Strong time management skills

· Ability to prioritize numerous tasks and manage shifting priorities

· Client focused with strong execution skills and results orientation

· High-level of precision with attention to detail and consistency

· Flexible, open to change, ability to learn new things quickly

· Ability to work in a collaborative environment and provide guidance for working groups

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