Job Description

Accelecom is currently seeking a full-time Service Delivery Coordinator (Voice solutions and Managed Services) located in Atlanta, GA or Louisville, KY.

The successful candidate will be responsible for the end-to-end implementation / project management of voice solutions that Accelecom customers order. Additionally, this individual will interface / communicate daily with customers, 3rd Parties and internal stakeholders responsible for engineering, testing & activating voice solutions on our customer’s behalf.

• Own the customer experience…think and act in ways that put our services and customers first

• Employ critical date management methods to ensure that committed installation dates are achieved

• Develop, communicate & execute end-to-end project plans for customer installs

• Host ongoing calls with customers throughout the implementation journey

• Collaborate with internal stakeholders responsible for engineering, testing & activating voice solutions

• Work with 3rd party vendors where service functions are outsourced to ensure seamless service delivery

• Bachelor's Degree preferred

• 5-10 years of related telecom experience

• 5-10 years of related project management experience

• 3-5 years of related voice solutions and Type II experience

• 1-3 years of Salesforce & Sitetracker experience

• Prior experience with the Local Number Portability (LNP) process

• Self-driven & motivate

• Passion for providing a superior Customer Experience (CX)

• Strong collaboration and team-building skills

• MS Office, Visio and related desktop tools

• Excellent communication skills

This position will be located in Atlanta, GA, or Louisville, KY.

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