Job Description

Job Description

Job Description

Salary: $17-$20 Hourly

Make a Difference at Anne Arundel Veterinary Emergency Clinic

Join Us In Beautiful Annapolis

Nestled deep in the beautiful bay area 5 minutes from downtown Annapolis is our new state-of-the-art referral center open 24 hours and 365 days a year. We have 24+ Veterinarians, 60+ Technicians, 15+ Assistants and 10+ Client Service Representatives. We work side-by-side with different specialty departments and care for their patients overnight. Diagnostic Assistants will gain experience working with neurology, surgery, internal medicine, oncology, cardiology, rehabilitation and ophthalmology cases. It is a great field to develop your skills and there is always something new and exciting to learn in our spacious conference room where we host continuing education for veterinarians, nurses, dispatchers and assistants.

Diverse & Inclusive Team Dynamic

Besides patient care, there is nothing more important to use than to be a welcoming and supportive hospital. We value our staff for everything that they are and the cultures that made them. AAVEC prides itself on being active in the community that we serve by volunteering with multiple organizations, providing pet CPR training for local referring veterinarians and fire stations, sponsoring Annapolis PRIDE annually, and paying for our technicians to become registered. We invest in our teams because we know we could not do this without them. They mean everything to us, and because of that, throughout the year we make sure they know it by:

• Throwing Quarterly Parties & Team Building Activities (Staff Olympics, Pumpkin Decorating Contests, Secret Santa, etc.)
• Celebrating Milestones & Achievements (Graduations, Baby Showers, Bridal Showers, Birthdays & Anniversaries, etc.)
• Decorating the Hospital Throughout the Year (Mardi Gras, St. Patrick's Day, Halloween, etc.)
• Donating to important causes on behalf of the staff (SPCA, Breast Cancer Awareness, Suicide Awareness, etc.)

What You'll Get to Do:

The administrative specialist and client service representative will spend 30+ hours/week assisting a 24 hour 365 day emergency veterinary clinic in various administrative duties and client communication. This role works closely with the administrative and management team to organize files, create correspondence, prepare reports, or standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create morning transfer/consult report for technicians
• Create SOAP notes for hospitalized patients
• Invoice daily charges for hospitalized patients
• Dispense medications for discharges
• Review discharge paperwork with owners for ICU patients
• Coordinate & facilitate transfers to specialty departments
• Invoice charges for specialty consults
• Call owners with results for bloodwork within normal range
• Ability to sit for an extended period of time at a computer
• Ability to stand and walk throughout shift in order to assist with discharges
• Use slack to communicate with client service team and veterinarians
• Answer phone calls from clients and referring veterinarians
• Enter client and patient information into ezyvet
• SUMMARY: The administrative specialist and client service representative will spend
• 30+ hours/week assisting a 24 hour 365 day emergency veterinary clinic in various
• administrative duties and client communication. This role works closely with the
• administrative and management team to organize files, create correspondence,
• prepare reports, or standard operating procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Mid-Level Veterinary Knowledge
• Mid-Level Microsoft Outlook Experience
• Mid-Level ezyVet Practice Management Experience
• Mid-Level Smart Flow Whiteboard Experience

LANGUAGE ABILITY:

• Ability to read and interpret general business correspondence, and client
  emails/letters.
• Ability to write reports and basic business correspondence.
• Ability to effectively communicate verbally and in writing in English with
  managers, clients, co-workers, and the general public.

MATH ABILITY:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole
  numbers, common fractions and decimals.

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