Canopy Credit Union is looking for a purpose driven individual to join our creative community as a Lead Teller.
This position will be headquartered at our Downtown Branch.
If you are someone who is passionate about growing a happier and healthier community through financial inclusion, we encourage you to apply today!
About Canopy Credit Union:
Canopy Credit Union is a Community Development Financial Institution (CDFI). We aim to help people in our community who have less than perfect credit. A person's credit score does not define them. Canopy believes that your story matters. The Canopy mission is to guide everyone towards solutions that lead to financial wellness.
Canopy was recently named the 30th Best Credit Union to Work for by American Banker!
Canopy Core Values:
Some of the perks you will enjoy by being a member of our Creative Community Culture:
Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status.
As a credit union, we acknowledge there is more work to do. We are committed to listening to the ideas and opinions of our minority community members, providing opportunities for staff to learn and grow, developing effective practices to continue promoting diversity and supporting local organizations that are actively engaging in social justice work.
At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve.
Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer.
Job Responsibilities:
· Canopy Teller operations are conducted through interactive teller machines (ITM's) where you will be responsible for accurately processing financial transactions for members as well as through the mail and over the phone.
· Represents the Credit Union to the members in a friendly, positive and professional manner and provides prompt, efficient, confidential and accurate services in the processing of transactions.
· Responsible for coaching & encouraging department to meet or exceed goals.
· Responsible for ensuring incoming mail is picked up and processed in a timely manner.
· Responsible for department scheduling including lunches, breaks and vacations. Assures adequate coverage at all times.
· Handles teller and float related member complaints and resolution handling escalated teller and float interactions.
· Responsible for notifying tellers and floats of any errors, ensuring proper correction occurs, daily accuracy and balancing.
· Recommends to Digital Member Experience Director disciplinary action when needed.
· Maintains accurate and accountable records of transactions performed throughout the day, responsible for teller exceptions.
· Assures that the vaults are opened according to the Credit Union schedule. Assures the following safe deposit box
functions are completed: billing and procedures, maintain keys, tags, and monthly audits.
· Assists Digital Member Experience Director in hiring new employees and implementing personnel policy.
· Notify Digital Member Experience Director of equipment repair and maintenance including but not limited to monitoring all ITM's.
· Train all new employees on teller and float procedures. Drafts new procedures, update and maintain procedures manuals.
· Responsible for defined regulatory compliance on Check Hold Funds Availability Act, Currency Transaction Reporting, Maintain Monetary Instrument Log (MIL) for exchanged or cash purchases of $3,000-$10,000.
· Back up Contact Center Supervisor as authorized. Assists VP and Digital Member Experience Director with projects.
· Other duties as assigned.
High school diploma or equivalent and two years related experience. Must be extremely proficient with 10-key calculator. Typing skills necessary (accuracy is essential; speed not required). Good organization skills with the ability to perform assigned duties with minimal supervision.
Compensation details: 21-25 Hourly Wage
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